Firstly speak to the Manager or Supervisor, which can often resolve most problems effectively and in a timely manner, as well as helping to identify ways that we can improve in the future. You may also ask for a ‘Complaints and Grievance’ form which can filled in and handed back in.
After speaking with a Manager or Supervisor, you can also contact our Clinical Services Manager by email hr.@ybb.com.au or call us on 07 3409 9596 or write to us at PO 154 Dunwich QLD 4183.
If you wish to take the matter further and feel you need to discuss the matter outside of the surgery there are several options available including the:
- The Complaints Unit at The Department of Child Safety, Youth and Women by email firstname.lastname@example.org, or by phone 1800 080 464, or by post at Locked Bag 3405, Brisbane Qld 4001
- Medical Registration Board of Australia (Australian Health Practitioner Regulation Agency), The State or Territory Manager, AHPRA, G.P.O. Box 9958, In your capital city 1300 419 495
- Australian Medical Association, PO Box 123, Red Hill, QLD 405, (07) 3872 2222, email@example.com
- Office of the Health Ombudsman
Yulu-Burri-Ba Aboriginal Corporation for Community Health
PO Box 154
Dunwich QLD 4183
P (07) 3409 9596
Please address all emails & post to the relevant program you are contacting us about.