Our medical services

We provide a range of medical and clinical services for the communities of North Stradbroke Island, Wynnum and Capalaba region. A dedicated team of doctors, nurses, Indigenous health professionals, allied health professionals and administration personnel provides our health services.

Our services

Our everyday services include:

  • GP Services
  • Aboriginal Health Workers
  • Registered and Enrolled Nurses
  • Pathology
  • Outreach & Community Liaison Officers.

We also provide dental, mental health, child, family & maternal, diabetes education and treatment, ophthalmology, optometry, podiatry and dietary.

Our fees

The Doctors at this Practice bulk-bill all patients.  However, we do ask that you bring your Medicare Card, Health Care Card and a pension card if you have one.  If you are not a holder of a current, Medicare Card there will be a fee.

Please inform reception staff if you have changed your address and telephone number.

Booking an appointment

To book an appointment you must call your nearest Yulu-Burri-Ba clinic.

North Stradbroke Island, Dunwich: 0734099596

Capalaba: 0739007800

Wynnum: 0731645800

Telephone access

Doctors of this practice may be contacted during normal surgery hours.  Your call will be transferred through to a doctor or nursing staff in a case of an emergency.  After hours messages will be taken and returned at the earliest convenience.

Do you have a chronic illness?

We have care coordinators who can help you manage all your health needs.

School health checks

Our clinics have a number of Aboriginal Health Workers and Community Liaison Officers. We are happy to come out to schools in our local area to complete health checks.

After Hours Care Arrangements

If you require medical assistance and your Yulu-Burri-Ba clinic is not open, our afterhours care arrangement is as follows:

If you are a Dunwich client:

Marie Rose Centre 13 HEALTH (13 43 25 84)

Capalaba and Wynnum clients:

National Home Doctors Service 13 74 25 or Redland Hospital (07) 3488 3111

Please remember in an emergency dial 000

Transport

Transport is available for certain patients who meet the current Transport Policy. Please ask Reception when making an appointment about eligibility for transport. Transport will be available to eligible patients who book 24 hours in advance of their scheduled appointment.

Home visits

Home visits are offered on the basis of clinical needs.

Interpreter service

An Interpreter service is available for those patients who may require assistance.  If this service is required please speak with our reception staff who will be eager to assist you, or you can visit the following website www.tisnational.gov.au

Patient consent

This Clinic participates in the National, State, Territory Reminder systems.  If you do not wish to participate please advise us accordingly.  You do have an option and this is noted on the bottom of your Patient Health Summary. Reception staff are available for more information if required.

Management of your personal health information

Management of your personal health information is treated with the strictest confidence.  It is the policy of the practice to maintain security of    personal health information at all times and to ensure that this information is only available to authorized members of staff.

Third party consent

You are welcome to have a support person with you in your consultation. We provide training for various clinic positions including medical, nursing & aboriginal health workers students. We will ask for your permission for students to be present during your consultations.

Results/recalls/reminders

Patients will need to make an appointment with their doctor or another doctor at this practice to obtain their results.  Due to the “privacy act”, we are unable to give this information out over the telephone. However, if these results are abnormal we will contact you.

Allied Health Services

We also have a range of allied health professionals who work in our clinics.  Allied health staff work closely with our clinics’ Aboriginal Health Workers, Doctors and Nurses to make sure you get the best possible care. They can be an important part of your overall treatment.

Please check with our clinics’ receptionists to find out where and when these services are available.

Complaints and feedback

If you have a problem, we would like to hear it. We take complaints very seriously and will endeavour to respond to your query or situation promptly, professionally and in a courteous manner.

There are several options when making a complaint or providing feedback, such as:

  1. Talk to one of our staff who will assist you with our complaints and feedback process
  2. Put it in writing and address to:

Chief Executive Officer – Yulu-Burri-Ba

Aboriginal Corporation for Community Health

PO Box 154, Dunwich QLD 4183

OR

Place your written complaint in the “feedback” box located at Reception

  1. If you wish to take the matter further and feel you need to discuss the matter outside of the surgery you may contact the:

Office of the Health Ombudsman

Post: PO Box 13281, George Street BRISBANE QLD 4003

Phone: 133 646

Email: complaints@oho.qld.gov.au

 

Privacy Statement

This Clinic collects information from you for the primary purpose of providing quality health care.  We require you to provide us with your personal details and full medical history so that we may properly assess, diagnose, treat and be proactive in your health care needs.  These records are the property of the Clinic, and to obtain a copy of these records completion of a “transfer of records” form will require your signature.  Our policy is to release the medical records to the medical Centre that you will be transferring to.  The doctor can authorize a copy of your records. If you require your records from your Doctor or wish to discuss these records this can also be discussed with your Doctor.