If you have a problem we would like to hear it. We take complaints very seriously and will endeavor to respond to your query or situation promptly, professionally and in a courteous manner.
There are several options when making a complaint or providing feedback, such as:
1. Talk to one of our staff who will assist you with our complaints and feedback process
2. Put it in writing and address to:
Chief Executive Officer
Yulu-Burri-Ba Aboriginal Corporation for Community Health
PO Box 154
Dunwich QLD 4183
3. Place your written complaint in the “feedback” box located at Reception
4. If you wish to take the matter further and feel you need to discuss the matter outside of the surgery you may contact the:
Office of the Health Ombudsman
This Clinic collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and full medical history so that we may properly assess, diagnose, treat and be proactive in your health care needs. These records are the property of the Clinic, and to obtain a copy of these records completion of a “transfer of records” form will require your signature. Our policy is to release the medical records to the medical Centre that you will be transferring to. The doctor can authorize a copy of your records. If you require your records from your Doctor or wish to discuss these records this can also be discussed with your Doctor.